Troubleshooting eWay

Updated on 16-January-2019 at 11:24 AM

Business Catalyst End of life announcement - find out more details.

Gateway Response: 30,Format Error The transaction

Gateway Response: 30, format Error --- The transaction message was formatted incorrectly. Contact Bank Helpdesk

This error code is in fact returned by Eway and not by Business Catalyst which indicates that the payments are successfully getting pushed to Eway. I would suggest contacting Eway in regards to this error code for further clarification.

The root element is missing

If you recieve a message when trying to process payments that indicates "The root element is missing", it is caused by an incorrect setup of the eway credentials or eway account.

That message is being received from the payment gateway directly, and to correct this you will need to contact eWay directly.