Troubleshooting: Mail login issues

Updated on 20-October-2016 at 10:16 AM

Business Catalyst End of life announcement - find out more details.

Note: Make sure you have activated your e-mail account to start with! Access the respective e-mail account's details page from Admin > Site Settings > E-mail Accounts and see if the "Resend invitation e-mail" is still available. If it still is, then the account is not active, as you have not created a password for it. Proceed to resending the invitation e-mail, setup your password, and if still having issues, follow the steps below.


Are you unable to login to webmail or is it just your e-mail client? If it's the latter, make sure you have correctly followed the e-mail configuration guide , and that your credentials are valid.

If you don't have access to webmail as well, then trigger the password recovery email.
Access the respective email account detail page from your Admin > Site Settings > E-mail Accounts section, and trigger the password recovery e-mail.

If you are unable to setup a new password for any reason, contact Support .

If you've setup a new password and still cannot login, visit the Open SRS Status Page . or the Business Catalyst Status Page . If there's no relevant explanation for your issue, proceed to contacting our support line.