Manage affiliate program commissions

Updated on 20-October-2016 at 10:16 AM

Business Catalyst End of life announcement - find out more details.

You can monitor affiliate subscribers referral activity and apply commission payments to orders created by a referred customer.

For details on setting up an affiliate program, see Create an affiliate program.

Note: Payments to affiliates subscribers are done manually offline. Use the system to track and record commission payments.

Monitor affiliate subscriber activity

The below customer actions are tracked when a referred customer visits your site through an affiliate link:

  • Submitting an inquiry using a web form
  • Subscribing to a newsletter
  • Purchasing products on your online store
  • Requesting a quote on your online store
  • Signing up for an upcoming event

Viewing affiliate subscriber activity is done as follows:

  1. Select E-Commerce > Affiliate Programs, and click the affiliate program from the list.
  2. Select Reports and Performance from the Actions menu.
  3. Use the filter menu to change the reporting options.

You can also get an overview of traffic sources (including referrals) to your site by selecting Reports > Traffic Sources and clicking the Traffic Sources tab. See Monitor activity and metrics.

Apply affiliate commission payments to orders

Commissions apply to orders made by customers on your online shop after clicking an affiliate referral link.

Note: Affiliate commissions for purchases can only be tracked correctly when using a seamless payment gateway or PayPal standard. See Supported payment gateway providers

  1. Use the affiliate performance report to view any outstanding commission payments. See Monitor affiliate subscriber activity .
  2. Click the order under the All Affiliates Commissions Owing section.
  3. Do one of the following:
    • To view commission owing, expand the Commissions section
    • To apply commission payments to the order, expand the Make Commission Payments section
  4. Click Insert outstanding commission and specify the payment date.
  5. Click Offline Payment.


Note: Commissions are not being recorded for payments collected via a web form.
At this stage the commissions for the affiliate programs are been recorded only for orders created through eCommerce.