Managing admin users

Updated on 20-October-2016 at 10:16 AM

Business Catalyst End of life announcement - find out more details.

New Business Catalyst websites are created through a Partner Portal . The partner user that creates the site is automatically assigned as the site's Administrator.
He can now login to the admin interface at, using the same credentials as for the partner portal.
From the Admin, the Administrator can add additional administrators.

Creating a new site administrator

  1. Select Site Settings > Admin Users and click Invite Admin User.
  2. Enter the user's valid email address . There are two possible scenarios:
    • The e-mail account is already assigned as an admin on another website.

      In this case user details are automatically fetched from the site where the account was initially created.
    • The e-mail account is new.
      In this case, you can fill in the user details: First & Last Name, Cell number
      (Filling in a number is useful if workflow steps that send message notifications are in place)
  3. Assign a User Role
    (Each Business Catalyst website comes with two pre-defined user roles: Administrators & Users. Learn more about user roles .)

Click the Invite button and you've finished. An email is sent to the user detailing how to setup a password and log in.

Create email accounts and assign them as admin users

Note: If your site is redeemed as part of a Creative Cloud subscription, see  Creative Cloud Sites / Set up email .

So, you're the admin of You go live with the site, so let's assume you add as your domain.
You can now setup e-mail accounts for this site, that you can also assign as admin users.

  1. Select Site Settings > E-Mail Accounts and click New E-Mail Account.
  2. Enter the user's email address and other information.
  3. Once the account is created, add it as an admin from Site Settings > admin Users > Invite Admin users, following the steps above .

Note: The mailbox quota for each account is 5 GB.
Each Business Catalyst site-plan will be granted with a default of 10 e-mail accounts, but this limit can be increased by purchasing extras.. For the full list of extras available take a look at our detailed plan breakdown .


Changing account details

You can change your Business Catalyst account details, such as your email address, profile picture, or password, from any website where you're acting as an admin.

  1. Select My Details from the toolbar menu that displays your user name.

  2. Update your details, then click Save.
    See tool tips next to each field for details

Note: If you're a partner user and have added a new admin user, you can only modify its details on the website where you initially added the user, from Site Settings > Amin Users.

Update a site administrator password

  1. Select My Details from the toolbar menu that displays your user name.
  2. At the bottom of the page, enter your existing and new password, then click Save.

    The change will take affect the next time you log in. Your current admin session is not interrupted.

Note: If you have both email and administrator access, changing the administrator password automatically updates the email password.

Update an email password

  1. Log in to webmail by entering in the address bar of your web browser.
  2. Select Settings > General and then click the Password tab.
  3. Enter your existing and new email password, then click Save.

Retrieve a lost password

  1. Enter in your web browser address bar.
  2. In the login dialog box, click Lost your password?
  3. Enter your user email address and click Retrieve.
    You can use an alternative email address to reset the password if this option is set up. See Manage site users .
    An email is sent detailing how to reset the password.